Shipping Policy Within UAE

  • Delivery Timeframe
    • 2-4 working days*
    • *Time frame subject to Stock availability
  • Delivery Charge
    • Within UAE
    • If Invoice Amt AED 1.00 – AED 500.00 – COURIER CHARGE OF AED 50.00, will be added automatically to invoice.
    • If Invoice Amt ABOVE 500.00 – FREE DELIVERY within UAE Courier delivery limits.
    • No additional charges for Customer pickup from Proactive Computers warehouse in UAE.
    • Shipping of items does not include any on-site installation of the product.

Warranty/Repairs Policy:

  • Ownership of the goods remains with the organization until complete payment is received from customer”.  
  • All our items Carry a Standard Warranty of 1 year, as per manufacturers. back to base.
  • Consumables/accessories do not carry any warranty.
  • In case of Any Repairs, an Original invoice has to be provided for claim with serial no. 
  • In case of Repairs of the item, minimum of 1 -3 weeks is required for it to be resolved.
  • Proactive Computers will always try to satisfy the customer’s issue at the earliest & in a fair manner.

Cancellation/ Return/Refund Policy

  • Once an Order is placed, the Customer can cancel the order before 12 hours, or before it is dispatched by us, If it is canceled after the order is dispatched, Shipping / Courier charges are to be borne by the customer @ AED 100 on each order since it has to be brought back to Proactive Computers Warehouse.(to & fro charges of the product borne by the customer)
  • As we are not a manufacturer, we are unable to accept the returned item that you have ordered; unless you have received an incorrect or damaged product. If there is something wrong, please contact our team within 3 days of receipt of the parcel. Overdue items will not be accepted. If items are damaged or incorrect, please contact us by within 3 days upon receiving your order. When you receive your order, you have up to 3 days to return your products. All returned items must be in brand-new condition, unused, and with original tags. They must be in the same condition as they were originally dispatched from Proactive Computers Dubai. You must contact us by email to confirm which items are being returned. Once your email is received the incorrect or damaged, a return is approved for an exchange (subject to approval).
  • Faulty items will be replaced with a new item of the same model (SKU).
  • The item will be inspected first by our technical team. Item will only be replaced if it is in unused/ new condition as it was received by the customer.
  • If the box is opened and the packing material is torn/ missing. it will not be replaced. Shipping charges/amounts will not be refunded.
  • Refunds will be made to the original mode of payment.
  • If an item is returned for a full refund at the customer’s request, we will charge a 20% restocking fee in addition to the return shipping cost (which will be on the customer’s end).

Other Policies:


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